More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent). Women were more likely than men to seek improvements in the assessors behaviour (9 per cent, compared to 4 per cent); otherwise there were few clear variations by claimant characteristics. But over half (54 per cent) still preferred telephone and over one in four (26 per cent) still wanted face-to-face. That's why benefits like Personal Independence Payment (PIP) can make such a difference. poppy123456 Community member Posts: 38,820 Disability In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). Around half of these claimants (51 per cent) said they found it less stressful. Citizens advice. If you have a disabling condition that makes you housebound, you can also request for a home assessment. So for example we can estimate the impact of PIP award on channel choice independent of co-factors such as age and health. If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. Those with mental health conditions were more likely to prefer telephone than those without mental health conditions (67% compared with 60%). They are there to ask you questions and are not there to ensure you get PIP. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Seven in ten (70 per cent) of those placed in the LCWRA group said they would prefer a telephone assessment compared to just over four in ten (42 per cent) of those who had been awaiting further assessment. This will indicate when your appointment will be for PIP assessment with questions on mental health. The PIP medical assessment with questions on mental health is an assessment that evaluates your capability of doing daily activities depending on your physical or mental condition. The most common reasons given were feeling better able to show their condition during a face-to-face assessment (69 per cent); finding it easier or more comfortable to speak to someone in person (47 per cent); easier to communicate with the assessor (43 per cent) and easier to build rapport with the assessor (20 per cent). Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. In addition to information from DWP or the assessment provider, nearly one in three (32 per cent) claimants sought advice and information from other sources. The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. Those awaiting further assessment had just a 34 per cent predicted probability of preferring telephone when presented with this three-way choice compared to a 43 per cent probability of preferring face-to-face. What is the PIP medical assessment?. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. Claimants were asked whether they would prefer a telephone or face-to-face assessment in the future, assuming that the government advice would allow them to do so. Figure 54 shows that a claimant placed in the LCWRA group had a 61 per cent predicted probability of preferring a telephone assessment over face-to-face/video or no preference after controlling for all other characteristics. Eight in ten (80 per cent) of claimants recalled previously experiencing a face-to-face assessment, particularly if they were taking part in a reassessment (96 per cent), but also those submitting a new claim (64 per cent). Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence or write to: Information Policy Team Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. Simply use the buttons below to share on your social network. Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. Crescenzo Pinto Most commonly this was in a letter (71 per cent), and nearly one in four claimants (24 per cent) reported receiving a telephone call. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. You are most welcome to join today! All face to face assessments have been suspended for at least 3 months. The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. You can learn more about having an assessment at home by buying this book on this website. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). We also use cookies set by other sites to help us deliver content from their services. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. Nine in ten (PIP - 90 per cent, WCA 93 per cent) claimants were satisfied that the assessor called on time. You can also bring someone with you in the course of your assessment. Twenty-six per cent of women reported finding some topics difficult, compared to 19 per cent of men. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. You can state your needs here with regards to your debilitating condition. Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. This group is referred to as the unknown outcome group. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Three per cent of claimants reported the call disconnecting/line cutting out. 30 September 2020 at 8:04AM in Disability money matters. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. This report explores if, and how, experiences and views of claimants differ by a range of factors including age, gender, type of assessment, as well as self-reported health status and previous experience of face-to-face assessments. Men were more likely to report that they found the information helpful (87 per cent) than women (81 per cent). Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. Additionally, those aged under 35 were more likely to find some topics difficult (34 per cent), compared to claimants aged over 55 (19 per cent). You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. However, as figure 46 shows, this was not the case for male claimants. The frequency of the other requests was too small to report on the outcome quantitatively. At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. About a third (36 per cent) of claimants who were awarded PIP gave the same response. Almost two thirds (63 per cent) of claimants had experience of a video call with rates higher among younger claimants. Those that did tended to have problems hearing the assessor or being heard due to bad lines or lines cutting out. Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. Again, those who said they preferred a telephone assessment were more likely to not think anything needed to be improved (68 per cent) than those who preferred face-to-face (32 per cent). WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Nearly all (90 per cent) who recalled a communication found it helpful and 70 per cent of all claimants felt that no further information was necessary prior to the assessment. Coded open text question. They later changed the award because they looked into everybodys claim as they felt they hadnt been The PIP survey was conducted between 14th July 2nd August 2020 with new and repeat claimants who had taken part in a telephone assessment for PIP between April and May 2020. In particular, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Having a mental health problem can be expensive. Will I need a Work Capability Assessment to claim benefits? Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. As figure 19 shows, the estimated probability of a claimant who was awarded PIP preferring a telephone assessment was 61 per cent compared to a 26 per cent probability or preferring face-to-face after controlling for other variables in the model. Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. You can search for your State Pension age on the GOV.UK website.You must also have the following requirements: There are exceptions to the eligibility rules when you have a terminal sickness or have been serving the armed forces. The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. If you cant attend your appointment date for PIP assessment with questions on mental health, you can send a letter to the private assessment provider to change the date. Those who had PIP awarded or had an unknown outcome at the time of the survey were more likely to have received additional support (50 and 48 per cent respectively) than those who were disallowed PIP (44 per cent). What do you put on a PIP form for depression? Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. hello. Eighty-nine per cent had the other person join from the same location, for 11 per cent the person joined the call remotely from a different location. Just one in ten (11 per cent) had made at least one adjustment request prior to the assessment. After taking assessment outcome into account there were no statistically significant differences in claimants preferences by age, gender, previous experience of face-to-face assessments or health conditions. You can learn more about autism in affected people by buying this book here. As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). The health professional will use this time to listen to you about some aspects of your condition when you are engaging in daily activities in life. Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. More than once: Can you repeat the activity as many times as you are required to? I first applied for pip back in 2016 and was awarded a paper based award . The assessment provider was able to incorporate breaks in 93 per cent of cases where it had been requested. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. About one in eight (16 per cent) had issues with the type of questions or how they were asked. Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. 63 replies 18.3K views. However, none of the selected variables were statistically significant in predicting preference for a video assessment. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. 30 September 2020 at 8:04AM in Disability money matters. The PIP assessment considers the claimants ability to carry out activities and how their condition affects their daily life. Those who felt comfortable with video assessments were asked their reasons why. Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). Women were also more likely (66 per cent) than men (56 per cent) to report using video calls in the past. Ask for an interpreter or signer if you need one. The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. This tool will help you work out how to save to pay off debts or buy the things you want. Ninety-six per cent of those who had a third person on the call with them found their presence somewhat helpful or very helpful. Additionally, claimants who reported mobility conditions were more likely to know they could have support in this way than those without mobility conditions. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. All face to face assessments have been suspended for at least 3 months. As with the regression analysis for claimant preference between two channels, only the assessment outcome was a significant predictor of claimants preference from a choice of three channels. Manage Settings Claimants reporting mental health conditions were slightly less likely to feel comfortable (74 per cent) than those who did not report mental health conditions (82 per cent). Citizens advice. More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). This question does not signify your ability to walk. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. A health professional will carry out your assessment - they'll write a report and send it to the DWP. Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. All interviews were conducted via telephone and lasted around 25 minutes. someone goes out with you. If you have a terminal illness the rules about how long youve found things difficult and been living in England, Wales or Scotland for 2 years isnt practised. Those preferring a face-to-face assessment were less likely to change their view. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and someone goes out with you. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). They need to use that actual phrase. The number of achieved interviews was 1146. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. Claimants were asked whether they experienced any technical issues during the call. There was no significant variation in preferences across the age groups for women, amongst whom claimants of all age groups preferred telephone assessments by a large margin. We refer to this group as the unknown outcome group within the rest of the report. This group are referred to as awaiting further assessment throughout the report. Over two thirds (68 per cent) did not report any other difficulties. Similarly, awareness was higher among older claimants (69 per cent of those aged 55 and over, compared to 57 per cent of under 35-year-olds), and for those with mobility issues (65 per cent, compared 57 per cent of those with no mobility issues). You dont become too concerned about the word severe since anxiety and distress can appear different in severe expressions in affected people. Over half (58 per cent) did not think any more information was necessary but over one in four (28 per cent) said they would have liked more information about what would be covered. Even with the letter, the DWP can still turn down a paper-based You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. In preparation for the assessment, 90 per cent of claimants recalled receiving information telling them what to expect. Seventy per cent of those placed in the LCWRA group stated a preference for telephone compared to 42 per cent of those awaiting further assessment. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. With regard to the other improvements reported, these are listed in Figure 55. 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