Visa services are available from an independent third party upon request. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Air Are there luggage restrictions during the trip? 0000027032 00000 n Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Submit a complaint and get your issue resolved. Before departure, Viking will . The complaint has been investigated and resolved to the customers satisfaction. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. 221101 Booking Conditions (UK) Page 3 of 19 B. Those over 17 are required to have received the booster dose IF they received the initial two rounds more than nine months before the embarkation date. RELEASE OF LIABILITY You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to VRC or the Carrier or Your Personal Information. Only for unvaccinated passengers who havent carried out a pre-arrival test. 0000014648 00000 n Is A Pre-Arrival COVID-19 Test Required? The F.B.I. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. The timing is explained within the kit instructions. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. Are Any Unvaccinated Passengers Able to Sail? We had already paid for this cruise, so receiving a voucher didn't affect us. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. No, though a temperature check will be performed. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Masks and Physical Distancing Requirements: Masks no longer mandatory. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks may be required when physical distancing is not possible. Is A Pre-Arrival COVID-19 Test Required? Now, this all takes up to 21 days to process. CHANGES AND CANCELLATION BY US B1. Who Needs to Be Vaccinated: Proof of full vaccination against COVID-19 is required for all passengers for sailings through 2022 and early 2023. Small Luxury Ship. Yes, passengers aged under 17 (with testing). This review was chosen algorithmically as the most valued customer feedback. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after August 1, 2018: Approval to embark is at the discretion of the medical professionals. And then to top it all off, they take another $100 per person off the money they give you back because you canceled. Is A Pre-Arrival COVID-19 Test Required? No exceptions will be made to the vaccination policy. Effective Date: November 1, 2021 On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. This will end as of March 1, 2023. In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. . Yes, all. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. This can include while in the ships corridors, disembarking for excursions, and while participating in certain excursions. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. Yes, children aged 11 and under. 0000006522 00000 n Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. The complaint has been investigated and resolved to the customers satisfaction. Kids under 2 years of age are not required to test. Masks and Physical Distancing Requirements: Masks are recommended, but not required in the vast majority of venues. Masks and Physical Distancing Requirements: Masks are optional. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. Is A Pre-Arrival COVID-19 Test Required? VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. The final dose must be completed at least 14 days before sailing. 105 49 Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). Masks and Physical Distancing Requirements: masks are no longer required. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. 0000003254 00000 n Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. 0000002126 00000 n At Viking, your experience means the world to us. Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. Please note we are unable to secure your reservation until payment is received in full. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This will end for all voyages as of October 1, 2022. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Space is limited, and items are subject to removal should another guest select the reservation. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Is A Pre-Arrival COVID-19 Test Required? They reserve the right not to use your photo for any reason. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. How Reassuring are New Cruise Cancellation Policies Really? Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. Yes, passengers aged under 5. Not noted. Yes, beginning October 4, 2022, globally. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. 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