No business entities, third-party aggregators, organizations, or groups may register for the Program or receive or redeem Voyagers Points or other benefits. SHARE: Report an error You understand and agree that cancellation by Great Wolf of your Program account will result in the cancellation and forfeiture of all Voyagers Points, rewards, Member benefits, and the inability to earn and/or redeem further Voyagers Points, rewards, and Member benefits. GREAT WOLF MAKES NO WARRANTY THAT THE PROGRAM WILL BE UNINTERRUPTED, TIMELY OR ERROR FREE, NOR DOES GREAT WOLF MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PROGRAM. Without limiting the generality of the foregoing, a Resort may impose certain other restrictions on age of purchasers of certain Wristband Types. We do not knowingly collect or maintain personal information from children under the age of 13 on the site, except for the limited circumstances described below. It is also used in an aggregated, anonymous manner--in our internal analysis of traffic patterns within our website. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. The Wristband holder assumes all risk incidental to waterparks and water rides and all Great Wolf Attractions, whether occurring prior to, during, or after the event, including (but not exclusively) the danger of being injured by or in connection with any slippery surface or pools or streams of water, and agrees Great Wolf, and its affiliates, and its and their respective employees, officers, members, and/or agents (collectively, Great Wolf Group) shall not be liable for bodily and/or severe injury, and/or death, or loss of personal property resulting from such causes. NO USE OF THE SITE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER. This information allows us to target our marketing dollars to the most effective channels. Guest Room means the room corresponding to a Reservation. Unless otherwise indicated, fees for parking, food, merchandise, games, pay-per-experience attractions, concerts, and special events are not included. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SITE IS WITH USER. IN ANY CASE, THE COLLECTIVE LIABILITY OF GREAT WOLF AND/OR THE GREAT WOLF PARTIES UNDER ANY PROVISION OF THESE TERMS SHALL NOT EXCEED TWO HUNDRED AND FIFTY DOLLARS ($250). By sending Great Wolf any ideas, comments, suggestions, questions or other material, you grant to Great Wolf an unrestricted, royalty-free, worldwide, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute such material in any manner, including in connection with Great Wolfs business, and you also agree that Great Wolf is free to us any ideas, concepts, know-how or techniques that you send us for any purpose. Have questions about our suites or need help planning your stay? Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. Statistics created are anonymous. Est permitido traer hieleras a la habitacin? Wisconsin-based Great Wolf closed all its 19 resorts in 13 states because of concerns over the outbreak. *Great Wolf Lodge, Niagara Falls does not charge change fees. These Terms, all transactions related to the Program and all related matters, regardless of your location, are governed and construed solely in accordance the Dispute Resolution provision provided in the Great Wolf Terms and Conditions (available atwww.greatwolf.com/terms). You agree not to use the Site, or any results from your use of the Site, to: Upload, transmit or communicate any data that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; Forge headers or otherwise manipulate identifiers in order to disguise the origin of any data transmitted to other users; Upload, transmit, access or communicate any data or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships; Upload, transmit, access or communicate any data that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; Upload, transmit or communicate any data that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; Intentionally or unintentionally violate any applicable local, state, national or international law, including any privacy laws of any applicable jurisdiction; "Spam", "stalk" or otherwise harass another; Collect or store personal data or other information about other users or non-users; and/or. Cooking with the use of electrical heating appliances, except Great Wolf Lodge supplied appliances, is strictly prohibited in our guest rooms, balconies, patios or any other location inside or outside Great Wolf Lodge property. After calling to cancel, I was reminded of their $25 cancellation fee which I vaguely recall hearing about as I was booking. Great Wolf administers and operates the Site from its location in Madison, Wisconsin USA. Great Wolf, in its absolute discretion, reserves the right to vary the opening and closing dates of the Great Wolf Attractions and to close, remove, or cancel all or any part of the rides, events or facilities within the Great Wolf Attractions for any reason, including without limitation, technical, health and safety, and/or operational reasons or due to special events or private functions. This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof. To be excluded from this monitoring, please clickhere. Each Wristband represents a separate, non-transferable, non-renewable, limited time, revocable license offered by Great Wolf Resorts, Inc., (or any of its affiliated entities), for access to certain restricted areas of the Resort, which may include, without limitation, a waterpark area and/or one or more other attractions, subject to the terms and conditions set forth below, and any policies published by Great Wolf, in each case as may be amended from time to time. Great Wolf Lodge has a policy that they will charge you the full price for your room if you try to cancel your reservations within 72 hours. As a condition to membership in the Program, you agree to comply with the terms of all offers, promotions and programs of Great Wolf and any advertiser, sponsor and partner at all times. Cul es la poltica de cancelacin? Voyagers Points accrued by a Member in any Qualifying Purchase may only be redeemed in a separate, subsequent purchase or transaction. This includes and is not limited to the use of food warming appliances, grills (e.g. While we cannot guarantee our ability to match discounts exactly, we are committed to helping you find another available date where we can offer a comparable rate. 11. We appreciate your patience and understanding as we implement these important health and safety measures to ensure you and your family can have fun creating memorable family moments. Eligibility. Video. Any offers a Member receives are specific to that Member's account, unless otherwise stated and are non-transferable. 12. All Voyagers Points that have not been redeemed will expire fifteen (15) months after the date upon which the Voyagers Points were received (which is the date of the Qualifying Purchase for which the Voyagers Points were received). For the avoidance of doubt, only natural persons transacting in their personal capacity and for their own account are eligible to participate. Our postal contact regarding the matters set forth in this Agreement is as follows: Great Lakes Services, LLC Attn: Greatwolf.com support, 525 Junction Road, Suite 6000 South, Madison WI 53717. IN THE EVENT THAT THE RIGHTS, TITLE AND INTERESTS IN THE MATERIALS CANNOT BE TRANSFERRED, YOU HEREBY GRANT TO GREAT WOLF AND GREAT WOLF PARTIES (AS DEFINED BELOW) A PERPETUAL, EXCLUSIVE, WORLDWIDE RIGHT TO USE THE MATERIALS IN ANY AND ALL MEDIA, WHETHER NOW KNOWN OR LATER INVENTED, WITHOUT LIMITATION. Hands-on crafts and activities such as face painting and balloon twisting during the Lunch Time Lineup can keep kids entertained when they want a break from the water park action. Personal information obtained online from children under 13 is not released to any third party, except as permitted by law. The hospitality company says there have been no cases of COVID-19 at any of the. Great Wolf reserves the right to limit or modify enrollment at any time and to accept or refuse participation at our discretion. Notices; Electronic Communications. Program accounts are limited to one individual per account. When can I cancel with no fee? All children under the age of 14 must be accompanied at all times for Great Wolf Attractions by a supervising companion. Failure to abide by these fire safety regulations, or engaging in any activity that activates the local or property fire alarm, could result in your family being asked to vacate the room, leave the property without a refund, and result in a minimum $250 cleaning charge. You cannot cancel reservation in Great Wolf Lodge online. Members will not receive additional Voyagers Points on purchases or bookings made with Voyagers Points. Contact Us. Great Wolf only gathers personally identifiable information, such as names, addresses, e-mail addresses, etc., when a visitor voluntarily submits the same, including through activities or postings at the website. We may change this Privacy Policy at any time and we encourage you to review it on a regular basis. No problem! If there is an arrival date of more than ten days and calls back to cancel the reservation in Great Wolf Lodge within 24 hours, you can get in touch with Great Wolf Lodge customer service by phone at 1 (888) 960-9653 for the cancellation procedure. Any attempt to gain admission to Great Wolf Attractions with a cancelled or unauthorized Wristband (including as obtained through unauthorized means), or a cancelled Wristband, will constitute a breach of these Terms and Conditions. The heart and soul of Great Wolf Lodge Grapevine is its 80,000-square-foot indoor water park. I started the process at 9 AM. Book your stay today! Great Wolf reserves the right to modify or discontinue the Refer a Friend program at any time. Links to non-Great Wolf websites may be provided, in which case they are provided solely as pointers to information on topics that may be useful, and Great Wolf does not control over the content on such non-Great Wolf websites. We may also use this information to send you information about discount offers and other special promotions at Great Wolf Lodge resorts. GREAT WOLF MAKES NO WARRANTY WITH REGARD TO ANY PRODUCTS, SERVICES OR REWARDS OBTAINED THROUGH THE PROGRAM. What can I do if someone gets sick before we arrive? Check-in time is at 4 p.m. or, in our discretion, as your room becomes available. However, we will not use the child's email address to contact the child and we will delete it from our records once we have responded. Great Wolf Resorts says it is offering a full refund to guests affected by the closure, which includes those with reservations until April 1.. Guests who wish to cancel their stay are subject to the following cancellation fees: $50 if canceled 8 or more days from arrival $100 if canceled 3-7 days from arrival, or the cost of a one-night stay if rate is under $100 First nights deposit if cancellation is received less than 3 days from arrival for Great Wolf Lodge US properties, or50% of the first nights deposit if cancellation is received less than 3 days from arrival for Great Wolf Lodge, Niagara Falls. Great Wolf may periodically request additional information to help us get to know you better. Be sure to enjoy a meal at any of the 5 onsite restaurants. Full-Time. Cancellation; Termination. How can I opt-out of receiving future communications? Currently, no personal information is being collected, except when a person sends an e-card, at which time an e-mail address is temporarily collected. What information is collected online from children under 13 and how is it used? TO THE FULLEST EXTENT ALLOWED BY LAW, GUEST HEREBY RELEASES, DISCHARGES, WAIVES ANY CLAIM OF LIABILITY AGAINST, AND COVENANTS NOT TO SUE Great Wolf Resorts, Inc., Great Lakes Services, LLC, GWR Manager, LLC, all affiliates of each of the foregoing, rescue personnel, inspectors, underwriters, consultants, and other persons or entities who give recommendations, directions, instructions, or engage in risk evaluation or loss control activities regarding the premises or this Activity, and with respect to each of the foregoing, their respective officers, directors, agents, owners, managers and employees, all for the purposes herein referred to as "Releasees," FROM ANY AND ALL LIABILITY, CLAIMS, DEMANDS, LOSSES, OR DAMAGES CAUSED, OR ALLEGED TO BE CAUSED, IN WHOLE OR IN PART, BY THE NEGLIGENCE OF THE RELEASEES OR OTHERS, INCLUDING ANY AND ALL NEGLIGENCE IN THE COURSE OF RESCUE OPERATIONS; AND GUEST FURTHER AGREES that if, despite this RELEASE, DISCHARGE, WAIVER OF LIABILITY AND COVENANT NOT TO SUE AGREEMENT I, or anyone on my behalf, makes a claim against any of the RELEASEES, GUEST WILL INDEMNIFY, SAVE, AND HOLD HARMLESS EACH OF THE RELEASEES from any litigation expenses, attorneys fees, loss, liability, damages, or costs which may be incurred as the result of such claim. Guest Room Wristband means as provided under Wristband Types below. For clarification, to qualify as a Stay, booking for the Stay at the Great Wolf location must be made directly with Great Wolf. Members are not entitled to any compensation as a result of such technical failures or difficulties. Participation in the Program is personal and non-transferable. Great Wolf Attraction means any ride, amusement, waterpark area or other attraction to which a Wristband is required for admission. View Health & Safety Program Voyagers Points Expiration. If we make any material changes in the way we collect, use, and/or share the personal information we have previously collected from you, we will notify you of the change by sending you an e-mail at the last e-mail address that you provided us. Any claim or cause of action you may have with respect to the Site must be commenced within one (1) year after the cause of action or claim arises. If you are a California resident, California law allows you to request information regarding certain categories of personally identifiable information (for example, but not limited to, your name, postal address and e-mail address) that Great Wolf may have disclosed to other businesses in the prior calendar year for the other businesses own direct marketing purposes. It does not apply to information that we may collect by other means. 8. 6. WRISTBANDS ARE EXPRESSLY NOT FOR RESALE AND THE LICENSE GRANTED HEREIN SHALL INURE ONLY TO THE INDIVIDUAL TO WHOM GREAT WOLF DIRECTLY ISSUED THE WRISTBAND. Bookings made with other discounts and/or special pricing or combined with other offers will be subject to the determination of Great Wolf, in its sole discretion. You agree to be bound by these regulations by purchasing or otherwise accepting a Wristband. Great Wolf reserves the right to limit, in its sole discretion, the provision and quantity of any feature or service to any person or geographic area. You may not use the Site in violation of any applicable laws or regulations, including, without limitation, export laws and regulations. At Great Wolf, our Director of Guest Services strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with . Our reservations were for 4 PM Check in, on July 18. Guests. Guests with animals not qualifying as service animals under applicable law will be asked to check out and will forfeit their deposit. Great Wolf Lodge General Manager and member of the Waterparks of Ontario Coalition Keith Simmonds says they have been working with the province to ensure a safe reopening. How will you know if we change our Privacy Policy? The policy is effective as of 2 p.m. on March 15. Neither accrued Voyagers Points nor rewards are transferable by the member (1) as part of a domestic relations matter, (2) upon death, or (3) by otherwise based on the operation of law. Great Wolf in its sole and absolute discretion, may periodically send offers to Members, or distribute offers to customers (whether or not they are Members). What time is check-out? 9. The number, type and frequency of Bonus Deals are based on a number of factors, each of which is subject to change without notice. Explore options by age group here. Great Wolf may terminate this Agreement at any time, for any reason or no reason, with or without notice, and without any obligation to User. Accessible front desk for registration or other guest services, Accessible pathways from front desk to guestrooms, including accessible elevators to other floors of the hotel and common area corridors of 36 width or wider, Equipment available upon request to assist with audibility needs (not available in Niagara Falls), Accessible common area restrooms and water fountains, All retail and food service establishments include accessibility elements, Pool areas with some combination of sloped zero-depth entries, transport systems or pool lifts for accessibility, A limited number of waterproof wheelchairs are available for use at no charge(not available in Niagara Falls), Closed captioning and/or transcripts available for certain attractions featuring audible entertainment, including our interactive live-action game MagiQuest(not available in Niagara Falls). SOME STATES DO NOT ALLOW THE DISCLAIMER OR LIMITATIONOF WARRANTIES, SO THE DISCLAIMERS SET FORTH ABOVE MAY NOT APPLY TO YOU TO THE EXTENT THAT SUCH STATE LAW APPLIES TO YOU. Great Wolf Resorts does not limit a child's participation in any online activity by requiring more identifiable information than is reasonably necessary to participate in the activity. Great Wolf has no obligation to refund you for any unredeemed Voyagers Points, rewards or benefits following cancellation. How is personal information shared with third parties? By accepting this wristband and using the Resort premises, the Wristband Holder explicitly agrees not to file any claim or lawsuit against Great Wolf Group for personal injury, death, or loss of personal property. Communications with you will be made using your most recent contact information. Purchases and transactions other than those expressly defined as a Qualifying Purchase do not qualify for Voyagers Points, including, without limitation: (i) purchases of gift cards or gift certificates; (ii) purchases of alcohol; (iii) prior purchases (except as provided in these Terms) or purchases or transactions made using Voyagers Points or other Great Wolf promotional items; (iv) purchases made via point-of-sale that are not charged to the Members room; and (v) any amounts paid in resort fees, surcharges, sales, use or other transactional taxes, gratuities, service charges, or similar fees, fines or charges. 10. Limit of 1,000 Voyagers Points may be redeemed for any single transaction. Great Wolf reserves the right to hold any Wristband Holder responsible for the subsequent unauthorized use of any Wristband within their control. Great Wolf may refuse service or accommodations to any Guest, may remove any Guest from the Lodge at any time, and/or may limit any Guest to only in-room activities at the property (in Great Wolfs sole discretion), for any of the following reasons: (i) whenever such action is necessary to comply with any government regulations, directives or instructions; (ii) when a Guest refuses to permit search of his person or property for explosives, weapons, dangerous materials or other stolen, illegal or prohibited items; (iii) when a Guest refuses upon request to produce positive identification; or (iv) for failure to comply with Great Wolfs rules and procedures, including, for example, Wristband Terms and Conditions, Guest Conduct Policy, Guest Responsibilities, Great Wolfs policies against fraternization with Pack Members, or refusal to wear PPE, as applicable. The Program and some Program features may be limited or unavailable for some Great Wolf locations or users. Read each offer carefully for specific details, limitations and restrictions. Bonus Deals are purely promotional offers, have no cash value, and do not constitute property of the recipient. Great Wolf Lodge Village of Williamsburg, VA Posted: February 23, 2023 Full-Time At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Termination by Great Wolf of your account will result in cancellation and forfeiture of all Voyagers Points and associated Member benefits, and Great Wolf has no obligation to refund or credit you any amount following such termination by Great Wolf. Please see the rules and safety features posted for each attraction for detailed requirements. For questions or concerns regarding the Program, please contact us as follows: Great Wolf Resorts, Inc., Attn: Great Wolf Rewards Program 350 N. Orleans St., Suite 10000B Chicago, IL 60654 Phone: 708.967.3300 Fax: 608.729.2235 E-mail:[emailprotected]. Any Wristband Holder violating this prohibition, including, without limitation, by advertising, posting or otherwise communicating an offer to sell or gift Wristbands will have their license revoked for their entire party and be subject to further legal action. Miscellaneous. Children under 13 supply their name and email address and the recipient's name and email address to send an e-card. Great Wolfs Copyright Agent can also be reached by facsimile at (608) 662-4281, sent to the attention of General Counsel, Copyright Agent. After applying the change fee, we can place the remaining balance on a deposit hold for up to 12 months to allow guests additional time to determine a future stay date if a change in their reservation is needed. Most hotels will not charge you a cancellation fee unless you're within 24 hours. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf. Our failure to insist upon strict performance of any of these Terms shall not be construed as a waiver of any provision or right. A minimum $250 cleaning charge will also be applied. Upon redemption, the total room charge for the Stay is reduced by the then-applicable value of the number of Voyagers Points that the Member redeems, after application of other promotional offers and discounts and before tax. These Terms provide a general overview of the Program. These offers may appear with different descriptions from time to time and may vary and be customized by Member (collectively, Bonus Deals). - $16.25 / hour + Commission FULL OR PART TIME At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. This resort may charge daily resort fees not to exceed $75 per day. The arbitration will be conducted in Chicago, Illinois, and the laws of the state in which the Resort is located shall govern. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at1-916-445-1254or1-800-952-5210. 888-966-9653 Join Voyagers Club Sign In Find Reservation Water Park & Fun Suites Dining Groups Deals Day Pass Book Your Stay Plan Your Stay at Great Wolf Lodge - San Francisco / Manteca, CA Book Now FAQ Not sure what to bring? Permission to Film or Videotape: Entry into any Great Wolf Attraction constitutes consent for Great Wolf to use any film, video, or reproduction of image and/or voice of a Wristband holder for any purpose whatsoever without any payment to the Wristband holder. These resort fees are not optional, if charged, and you acknowledge that these charges were factored into your decision to stay at the resort. $16 Hourly. Can I get it back? Great Wolf shall have the right to modify this Agreement from time to time. This property is privately owned and reserves the right to refuse service to anyone, subject to applicable law. By entering a Great Wolf Resorts website you agree to this Privacy Policy. Mason, OH 45040. Determinations regarding redemption of Voyagers Points are subject to Great Wolfs discretion. At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. This Privacy Policy may be changed at any time as described below and you will be bound by changes to this Privacy Policy. Intentionally make available spoofed files or files with information designed to misidentify the actual content of the file. Resort means one of the Great Wolf Lodge locations. Colorado Springs, CO. Posted: December 23, 2022. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's iconic hub: a . 2501 Great Wolf Drive. ContentSquare is a solution which aggregates usage and frequency data to improve user experience. Children under 13 may visit the Cub Club or Crew Club portion of our websites to play games. Guest, or if a minor, his or her parent or guardian, shall be liable for and indemnify Great Wolf, the Lodge, and its and their employees, agents, and related entities from any civil liability, fines, penalties, costs or expenses incurred by or imposed on Great Wolf or the Lodge arising from or related to Guests conduct or failure to comply with any provisions of this Section, including but not limited to: (x) any purchases by or credit extended to the Guest; or (y) any personal injury, death or damage to persons or property caused directly or indirectly, in whole or in part, by any willful or negligent act or omission on the part of the Guest. GREAT WOLF RESERVES THE RIGHT TO TERMINATE ANY OR ALL SITE OFFERINGS OR TRANSMISSIONS WITHOUT PRIOR NOTICE. Great Wolf shall be the sole arbiter in cases of suspected abuse, fraud or violation of these Terms, and any decision it makes relating to termination or disabling of Program account shall be final and binding. For the Refer a Friend Program:By referring friends and family with a unique invite link, Members may be eligible to receive Voyagers Points for every eligible referral that completes a qualifying stay. Will my room be ready when I arrive? At times our websites offer the option to send an e-card. You may be required to present your Program account information at the participating Great Wolf location in order to redeem the Bonus Deal. If any provision of this Agreement is determined by a court of law to be illegal or unenforceable, such provision will be enforced to the maximum extent possible and the other provisions will remain effective and enforceable. You hereby agree to release, indemnify, defend, and hold the Great Wolf Parties harmless from any liability, losses, claims, damages, and expenses (including reasonable attorneys fees) related to or arising out of your violation of these Terms. Lost Property: Great Wolf is not responsible for lost or stolen property. GUEST FULLY ACCEPTS AND ASSUMES ALL RISKS INHERENT IN VISITING GREAT WOLF LODGE AND ENGAGING IN PHYSICAL ACTIVIITIES OFFERED AT GREAT WOLF LODGE (INCLUDING, WITHOUT LIMITATION, USING WATERSLIDES, ROPES COURSES, CLIMBING WALLS AND OTHER ACTIVITIES), WHETHER KNOWN OR INHERENT IN THE ACTIVITY OR NOT, AND RESPONSIBILITY FOR ANY AND ALL LOSSES, COSTS, ATTORNEYS FEES AND DAMAGES Guest may incur as a result of such visit and participation. Exceed $ 75 per day to hold any Wristband within their control within their control transaction. Redemption of Voyagers Points on purchases or bookings made with Voyagers Points files with information designed to the! ; re within 24 hours are specific to that Member 's account, unless otherwise stated and are non-transferable Voyagers... It does not apply to information that we may collect by other means is with USER capacity and for own. Modify this Agreement from time to time and regulations or other attraction to which a Wristband posted December! 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