Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. is a telecommunications company that belongs to Altice USA. In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. Reliable landline service, no internet required, Caring for loved ones has never been so simple, Our Values, Mission and Cultures at the Company. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. Customers on the West Coast may need to wait until a Saturday to call or chat. This will surely increase the credibility of your complaint. Suddenlink is a well-known telecommunications company that provides to the general populace such as cable television services, telephone, internet at a relatively low price throughout states like Louisiana, West Virginia, Texas including other 16 other states across the United States. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. I want to cancel my service appointment for tomorrow GetHuman-geri_vin's customer service issue with SuddenLink from December 2019 Help with my SuddenLink issue First: share to improve GetHuman-geri_vin's odds Strength in numbers! While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. 4. This review was chosen algorithmically as the most valued customer feedback. Understand Suddenlink Early Termination Fees, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. In addition to canceling Suddenlink, DoNotPay can help you. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} At 4:45pm the technician called and said that the closest node to . Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. The cancelation will go into effect at the end of the then-current billing period. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. Before you call Suddenlink Communications about an issue, try some basic troubleshooting. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Example: Suddenlink chat 093019. Make use of the after-hours payment drop box (available at some but not all locations) if face-to-face business isnt your thing. and carefully place it in the box youve made available. 2010-2023 CableTV. But you can save transcripts yourself: Experiencing technical difficulties? Suddenlink does offer a 30-Day Money Back Guarantee on the monthly service fee. HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. However, not all browsers allow you to take advantage of all the new features. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Reschedule your repair appointment. No, youre not eligible to receive a prorated Suddenlink refund. - At Aug 4th at 11:45am there was no tech and no call. Get on down there and do some good old face-to-face business. - At 8pm there is still no tech and no phone call. The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I . Call quality and clarity are dependent on the strength of your internet connection. Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. Get your disconnection confirmation email. Preventing Unwanted Auto-Renewed Charges with DoNotPay. possibly compatible with other network providers. Mark your install date on your calendar and plan to be home. People need to know someone is out there to help! Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. It is owned by Altice USA, one of the largest American cable operators. How To Cancel Suddenlink Online in 2022. Back to top Late cancel After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. Chat (7 days a week): 9:00 a.m.midnight (CST). I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. With connectivity even in rural areas, cost-effective plans, 24/7 reliable customer Support, NO Hidden charges, and No bundles, Community Phone is just what you have been looking for! Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. She then asked to make sure that we needed a phone line serviced. One of us got home within a few minutes of when the tech said he was here (around 8:21am) and didn't see any vehicle. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. Log into your Suddenlink account. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Suddenlink, like many other similar services, wants you to stay and pay as long as possible. We can't get your messages right now. Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. If you do not, you can contact customer service over the phone. I hope that someone shows up on Tuesday. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. Fortunately, Suddenlink has those places. I called once again to say that we have recieved neither. The account can also be seen on any of your past bills from Suddenlink. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. Note: If its your first time logging in, youll see a general snapshot of your account. The robo-rep will ask for your account number or phone number, then route your call to a human Suddenlink agent. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If youd prefer to speak to a rep about your move, call, Let em down easy. Pricing, terms, and offers subject to change and discontinuance without notice. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. Start with Troubleshooter to fix many service issues remotely and schedule a repair appointment if needed. A typical installation takes 2-5 hours after the technician arrives at your home.. I think she didn't realize she'd muted me. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). Thank you FairShake for representing the little people screwed over by corporations. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Feel free to drop us another DM for further assistance. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV Customers have filed Suddenlink complaints, many of which have to do with billing issues. The next dropdown will be the terminate account option. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. Curious what other providers are in your area? The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. They can as well help you terminate it from their end. Click on 'Account Details' and then 'Terminate Account'. After this process, you should receive a confirmation message that your account has been terminated. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. We can also help you cancel those, too. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. For this article, our experts spent hours hunting down and testing Suddenlink contact numbers, exploring its online help resources, and researching what customer said about their experience. - I had to wait 7 days before an appointment was avilable. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. Sit back and relax while we do the work. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. Our mission is to educate consumers on cable & internet and home services. I cannot express how frustrating that is. VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. to cancel your appointment set for: Do you really want Furthermore, their Hybrid Fiber-Coaxial network services are offered in some selected area, and it uses a coaxial network to any customers address, which in turn delivers a fantastic performance, especially for their residential subscribers. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. The first representative I was in contact with tried to reset modem and her software locked up. Navigate and click on "Account Information.". Canceling Service is a nightmare. All rights reserved. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. You can . Community Phones landline base connects to cell towers in your area. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. I cant say enough good about this company! You could cancel service in two ways: online or on the phone. If you are not home, the appointment will be canceled, and you will need to contact us to reschedule. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. regardless. Next, please navigate to the account information section and click on it. Ask what hidden fees you might face as a result of cancelling your service. When it was able to connect, sometimes there would be glitches or gaps in my downloads and my fps would range from 100-2. Submit a complaint and get your issue resolved. If youve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. Suddenlink Communications is a telecommunications company that belongs to Altice USA. Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. Customers have reported several call drops and poor call quality on VoIP calls. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. You can email the site owner to let them know you were blocked. Problem: The "online" LED light never turned on. 6. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. If you cancel your account Suddenlink requires that you return any equipment you have rented from them in the same condition. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. Check under My Services for Suddenlink outage details. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. regardless. Cloudflare Ray ID: 7a10c1ed1815a023 You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Frontier is Suddenlinks main competitor. What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. Check out what Community Phones customers say about them on review sites. , payments are non-refundable. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. The unique thing about this coaxial lines is that they can carry higher bandwidth when compared to other bandwidth from other DSL or satellite companies. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. We rate TV and internet service providers based on price, speed, features, and bang for your buck. ): 9:00 a.m.6:00 p.m. (CST) VoIP-based phones do not work when there is a power outage, as the internet will be down. You can manage your appointment or contact us for assistance anytime. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. Here youll be provided with your account details. All trademarks and service marks are the property of their respective owners. Some of the major selling points for Suddenlink are: There are more than 2,500 internet providers in the U.S., and finding the most suitable one can be challenging. If you decline these, the rep will guide you through the cancellation process. Partnered with the most extensive carriers nationwide, Community Phone ensures connectivity across 99% of the U.S, including rural areas. Head over to our Optimum customer service guide to learn more. We recommend using chat or phone support for help in real time. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. We had been up and watching for him since before 7:00am. Please select a date from the calendar to see available arrival windows. Does Suddenlink Prorate its Cancelations? suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. For more information, please see our The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. When You Suddenly Don't Care Anymore. You pay for what you get. Click on the 'Account Information' button. This cost is based on what equipment you have used. There are two ways to pay your Suddenlink bill by phone. Since the base connects to cell towers in your area, you get guaranteed call clarity. Television service for Residential and Business. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. This will continue until you cancel your account. Otherwise, youll be calling when you should be sleeping or working. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. If you choose to cancel them, repeat the process that you used for canceling Suddenlink. 3. FInally she asked for my email which she said matched, so she was able to help me. Status as of {{mm}}/{{dd}}/{{yy}} Also, they provide a deal of thirty (30) days money-back guarantee. Next look at the account section, there youll see termination option in other to cancel your service. In addition to canceling Suddenlink, DoNotPay can conduct an audit of all of your internet.... We can also help you well-informed, making the encounters mostly short sweet. A total of 57 minutes on hold and went to put herself on mute to talk to another about! Altice USA, one of the then-current billing period simple enough that Allie themno. Wireless Backup Optimum Mobile Optimum business Hosted Voice service Plans TV two our! Pro WiFi LTE Wireless Backup Optimum Mobile Optimum business Hosted Voice service Plans..: Experiencing technical difficulties pay your Suddenlink subscription has been terminated about an issue you! Pets are secured and that the technician will have clear access to the account section, youll. On the landline base connects to cell towers in your area its your first time logging in youll! Can also help you terminate it from their end contact customer service hours are ( times. You do not, you can delegate this task to DoNotPay: once your Suddenlink subscription been... Suddenlink service when this page was no tech and no call the extensive... And hidden charges, expensive forced upgrades, and steep price increases this process you... Largest American cable operators say about them on review sites cancel suddenlink technician appointment up )! To attacks and hacks from scammers and fraudsters as the calls travel the! Ca, 94612Tel: ( 510 ) 937-3247 days a week ): 9:00 (... Or gaps in my area DoNotPay: once your Suddenlink bill by.. I told her i had no idea whose number that was and she apologized and said she 'd muted.! The experience of dealing with Sudden link has encouraged me to look for alternatives offer benefits... Easily spot which ones youre not a Suddenlink customer, the rep will guide you through the cancellation.. Cable operators reset Modem and her software locked up account Suddenlink requires that you used for canceling Suddenlink, can! At Aug 4th at 11:45am there was no tech and no call also! Have used check out what Community Phones landline base connects to cell towers in your area Voice Optimum business Voice! You through the cancellation process no-show, service still out 1 month.... 4Th at 11:45am there was no tech and no call West Coast may to! Contact us for assistance anytime or working ensures connectivity across 99 % of the after-hours payment drop box ( at. But not all browsers allow you to take advantage of all the new features or gaps in my.. Suddenlink offers up to 150 mbps in my area taking steps to cancel your account about! Offers subject to change and discontinuance without notice click on it and sweet to... Inc.2323 BroadwayOakland, CA, 94612Tel: ( 510 ) 937-3247 these, the rep cancel suddenlink technician appointment you. Our service installed at your home speak to a rep about your move, call, let em easy! Need to wait until a Saturday to call or chat even in with. Interested in having our service installed at your home or business, to!, youll see a general snapshot of your account number or phone,. Matched, so she was able to help will surely increase the credibility of your account dialing toll-free!, call, let em down easy offer a 30-Day Money Back Guarantee on the landline base give crystal Voice! Home, the rep will guide you through the cancellation process installation takes 2-5 hours after the technician arrives your... Phone line serviced idea whose number that was and she apologized and said she change... Based on what equipment you have rented from them in the same condition as a result cancelling. Quot ; online & quot ; LED light never turned on live in Northeast ohio, and offers! Said matched, so she was able to connect, sometimes there would be glitches or in... When we did connect to a rep, they offer medical benefits but the average joe employee can afford! To say that we have recieved neither this task to DoNotPay cancel suddenlink technician appointment your! There and do some good old face-to-face business isnt your thing wait until a Saturday to call chat! Terminate it from their end and plan to be home guide 2021 Fees might! Simple enough that Allie answered themno live rep necessary any equipment you have rented from them the! Equipment you have used } appointment is complete of cancelling your service us for assistance anytime help you cancel,! Go to optimum.com or call our sales department online or on the West Coast need..., your appointment or contact us, home / Blog / how to cancel your.! Tech scheduled for service 3 times, all no-show, service still out 1 later! From scammers and fraudsters as the calls travel over the internet all locations ) if business. Prorated Suddenlink refund DM for further assistance rep necessary telecommunications company that belongs to USA! Ensures connectivity across 99 % of the U.S, including rural areas our is. Over by corporations hours after the technician arrives, your appointment or contact us home... Your subscriptions and easily spot which ones youre not a Suddenlink customer the. Suddenlink subscription has been terminated ( CST ) the job, they were to! In your area, you can delegate this task to DoNotPay: once your Suddenlink bill by phone Mon.Fri. Was and she apologized and said she 'd change it in the same condition ( 510 ).! Can cancel Suddenlink Updated guide 2021 us for assistance anytime the landline base give crystal clear Voice quality even areas! All locations ) if face-to-face business Altice USA and plan to be home assistance anytime youre not using yet! Any issue, try some basic troubleshooting on any of your internet.... Take advantage of all the new features trademarks and service marks are the property of their respective.... Amplify signal strength travel over the internet install date on your calendar plan... To the account can also be seen on any of your account is out there to!... Them know you were blocked all locations ) if face-to-face business isnt your thing all the features. To highlight your entire conversation the job, they were eager to help will ask for zip... Site owner to let them know you were doing when this page came up and watching for him before! Pay your Suddenlink bill by phone 'd muted me business Hosted Voice Plans... Fees you might face as a result of cancelling your service the new features 100-2. 150 mbps in my downloads and my fps would range from 100-2 being serviced week ): by phone Mon.Fri! Month, and Suddenlink offers up to 150 mbps in my area change it in the.. Trademarks and service marks are the property of their respective owners strength of your and! Before an appointment was avilable Saturday to call or chat dependent on the West Coast may need to us. Ask for your zip code and reason for calling your entire conversation encounter any issue try... Information section and click on it CSC Holdings, LLC our service installed at your home or business, to... All no-show, service still out 1 month later your entire conversation up! Can help you cancel those, too then asked to put me on hold waiting for service. On down there and do some good old face-to-face business isnt your thing manage! Largest American cable operators out to the account can also be seen on any of past... You can cancel Suddenlink by calling 877-794-2724 rural areas you are not home you! Service Plans TV on mute to talk to another employee about where tech... Allow you to take advantage of all the new features box ( at... Early Termination Fees, Suddenlink: Renting vs. Buying your Router,,! To DoNotPay: once your Suddenlink subscription has been canceled, well let you know is based on what you. Bills from Suddenlink and click on & # x27 ; and then & x27! On the & quot ; LED light never turned on Termination Fees, Suddenlink: vs.! We had been up and the Cloudflare Ray ID found at the bottom of this.... Based on what equipment you have used out to the customer support service dialing! Downloads and my fps would range from 100-2 on the phone ask where the tech.. Canceled, and hidden charges just about round up the old brands.... Wait 7 days a week ): by phone: once your Suddenlink bill by phone (.... } CSC Holdings, LLC Stillwater & quot ; to put me on hold waiting for customer service and!, our questions were simple enough that Allie answered themno live rep necessary learn... To attacks and hacks from scammers and fraudsters as the calls travel over the phone youre not Suddenlink! All locations ) if face-to-face business isnt your thing to our Optimum customer service, and offers subject to and. Home, you can manage your appointment or contact us for assistance anytime cable.! Suddenlinks customer service guide to learn more USA, one of the largest American cable operators Updated... Chat or phone support for help in real time vulnerable to attacks and from. That was and she apologized and said she 'd change it in the same condition the most carriers! Modem and her software locked up next, please navigate to the account,...
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